Due to the hygienic nature of our products and their high demand, all sales are FINAL, and we do not offer refunds under any circumstances. To qualify for a store credit, customers must submit return requests within seven days of receiving the product. Any return requests received after this period will not be accepted.

To be eligible for return, the product must be in its original, unused condition as it was when shipped to you. This means the product cannot be combed, washed, brushed, cut, worn, colored, or altered in any way, and the original ties must remain intact.

To initiate a return, please send the item(s) along with the following details:

• Your first and last name

• Phone number

• Reason for the return

• Original receipt

Please send your return to: 12530 Fairwood Parkway Suite 102 PMB 1055, Bowie, MD 20720 United States

For your protection, we recommend returning items via a traceable postal carrier with signature confirmation. We are not responsible for items lost in transit. Please note that all sales are final on clearance and sale items, and no returns will be accepted for these products.

The customer is responsible for all return shipping costs. Once your returned item is received and inspected, a store credit will be issued if the item is in resalable condition. If the item was purchased during a promotion that has ended, your return will not qualify for the promotion.

Once a store credit or gift card is issued, it cannot be redeemed for cash under any circumstances. All returns and return-to-sender shipments are subject to a flat restocking fee of $38.

IMPORTANT: Due to the delicate nature of lace products (such as full lace wigs, lace closures, and lace frontals), these items cannot be returned, exchanged, or replaced.